Store policies and terms of service

Cancellation Policy

This policy explains when and how you can cancel an order.

1. Before shipment

• You may request to cancel an order before it is shipped / packed.
• If the order was paid online and is cancelled before shipment, the full amount will be refunded to your original payment method or the refund details you provide.

2. After shipment

• Once an order is shipped, it cannot be cancelled. Instead, you may use the Return or Replacement option after the order is delivered, if the product is eligible.

3. COD orders

• If you do not accept a Cash on Delivery order or fail to pay at delivery, the order may be marked as cancelled or returned as undeliverable.

4. Refunds on cancellation

• Approved cancellations with a paid order are refunded in full. The refund may take a few working days to reflect, depending on your bank.

5. Need help?

Contact our support team if you need help cancelling an order.

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use and protect your personal information.

1. Information we collect

• Account information: your name, email, phone number, and password.
• Address information: shipping and billing addresses for order delivery.
• Payment information: payment details are processed securely by our payment partner (Razorpay). We do not store full payment card details.
• Refund details: bank account or UPI details you provide to receive a refund.
• Order data: your purchase history, return / replacement requests, and customer support interactions.

2. How we use your information

• To process and deliver your orders.
• To process refunds and replacements.
• To provide customer support and respond to your queries.
• To send order updates and, with your consent, promotional communications.
• To improve our products, services and website.
• To prevent fraud and ensure a secure shopping experience.

3. Sharing of information

• We share information only with the service providers needed to fulfil your order (for example, payment processors, delivery / courier partners, and cloud storage providers).
• We do not sell your personal information to third parties.

4. Data security

• We use industry-standard security measures to protect your data.
• Passwords are stored in a secure, hashed form.

5. Your rights

• You may access, update, or delete your account information at any time from your account settings.
• You may contact us to request access to or deletion of your personal data.

6. Contact us

If you have any questions about this privacy policy or your data, please contact our support team.

Terms & Conditions

These terms and conditions govern your use of our website and the purchase of products from our store. By placing an order, you agree to these terms.

1. Orders & acceptance

• All orders are subject to acceptance and availability.
• We reserve the right to cancel any order for any reason, including pricing errors, stock unavailability, or suspected fraud. If we cancel an order after payment, we will refund the full amount.

2. Pricing & payment

• All prices are displayed including or excluding applicable taxes as shown at checkout.
• We accept the payment methods shown at checkout (online payments via Razorpay and Cash on Delivery where available).
• For offline / special sales, alternative payment arrangements may apply.

3. Product information

• We make every effort to display product images, colours and descriptions accurately. Actual colours may vary slightly due to screen settings.

4. Coupons & promotions

• Coupons are subject to their own terms, including minimum order value, eligible products, usage limits, and validity dates.
• We reserve the right to modify or discontinue promotions at any time.

5. Limitation of liability

• To the maximum extent permitted by law, our liability is limited to the value of the products purchased.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of the website or the products.

6. Governing law

These terms are governed by the laws of India and any disputes are subject to the exclusive jurisdiction of the courts where we operate.

7. Changes to terms

We may update these terms from time to time. The latest version will always be available on this page and will apply to any orders placed after the update.

Warranty Policy

We stand behind the quality of the products we sell.

1. Product quality promise

All products are checked for quality before dispatch. If you receive a product that is defective, damaged, broken, or not as described, please report it to us within the applicable return / replacement window.

2. Who is covered

• This promise covers manufacturing defects and damage in transit.
• It does not cover normal wear and tear, misuse, accidental damage, unauthorised repairs, or alterations made after delivery.

3. Personalised items

• Custom-printed items (name, number or uploaded design) are produced to your specific request.
• They can only be returned or replaced if they are delivered damaged or defective, or if the print is materially wrong. Please ensure you review your personalisation details carefully before ordering.

4. How to claim

1. Raise a return or replacement request from My Orders for the delivered order.
2. Select your reason and upload the required proof photos.
3. Our team will review and process your claim.

5. Resolution

Depending on the product and the nature of the issue, we will either provide a replacement or process a refund at our discretion.

Shipping & Delivery Policy

We aim to deliver your orders quickly and reliably to the pincode on your shipping address.

1. Shipping charges

• Shipping is calculated at checkout based on the weight of your items and the applicable shipping rules for your destination.
• Whenever free shipping is enabled (either as a store-wide offer or through a shipping rule), orders that meet the free-shipping threshold qualify for free delivery.
• Some coupons also include free shipping — when applied, the shipping charge is removed automatically.

2. Delivery estimate

• The estimated delivery time shown at checkout depends on your pincode and may differ for different locations.
• Estimated delivery days for each pincode are displayed before you confirm the order.

3. Pincode availability

• We deliver only to pincodes that are marked as serviceable.
• For serviceable pincodes, both online payment and Cash on Delivery (COD) may be available. Some pincodes may support only online payment, or only COD — this is shown at checkout.

4. Order tracking

• Once your order is shipped, you can track it from My Orders.
• You will receive updates as your order moves through Confirmed, Packed, Shipped, Out for Delivery, and Delivered.

5. Delivery responsibility

• Please provide a correct and complete shipping address at checkout.
• We are not responsible for delays caused by incorrect addresses or unavailability of the recipient.

Replacement / Exchange Policy

If you receive a product that is wrong, broken, defective, or damaged, you can request a replacement instead of a refund, within the replacement window shown on the product page.

1. Who can request a replacement

• Only products marked as replaceable on the product page are eligible for replacement.
• Replacements can only be requested for delivered orders.
• Only one replacement can be requested per order.

2. Replacement window

You must request the replacement within the replacement window (in days) shown on the product page. Requests made after the window has expired will be rejected with the message “Replacement window expired.”

3. How to request a replacement

1. Log in to your account and go to My Orders.
2. Open the delivered order and click Request Replacement.
3. Select the reason (Product Damaged, Broken, Defective, Wrong Product, Missing Accessories, Size Issue, Quality Issue, or Other).
4. For damages, broken, defective or wrong items, upload between 3 and 5 clear photos as proof.
5. Submit your request.

4. What happens after you request a replacement

• Pending — Awaiting review.
• Under Review — Our team is checking your request.
• Approved — Pickup of the old item is scheduled from your shipping address.
• Pickup Scheduled — Pickup date and address confirmed.
• Pickup Completed — The old item has been collected.
• Replacement Dispatched — Your replacement item has been shipped from our warehouse.
• Out for Delivery — Your replacement is with the delivery agent.
• Replacement Delivered — Your replacement has been delivered successfully.
• Completed / Closed — The replacement is fully resolved.
• Rejected — The request could not be approved.

5. Replacement delivery

• Replacements are dispatched only after the original item has been picked up and verified.
• Your replacement will be delivered to the shipping address on your order.

6. Need help?

If you need assistance with a replacement, contact our support team.

Refund Policy

When you make a valid return, your refund is processed securely back to the bank account or UPI ID you provided when you raised the request.

1. When is a refund issued?

• A refund is initiated only after your return has been approved and the returned item has been picked up by the courier.
• Refunds for returns are processed to the original payment-related bank account or UPI ID supplied at the time of the return request.

2. Refund method

You can choose to receive your refund by either:

• Bank transfer — you must provide the account holder name, account number, bank name, branch name, and a valid IFSC code.
• UPI — you must provide a valid UPI ID (for example, name@bank).

Refunds cannot be processed without valid bank or UPI details. Please make sure the details you provide are correct, because the refund will be sent to the exact account or UPI ID you entered.

3. What happens after a refund is initiated?

• Refund Initiated — The refund amount has been released to the bank or UPI account and is in transit.
• Refund Completed — The money has reached your account. Bank transfers usually reflect within 3–7 working days depending on your bank, and UPI refunds usually reflect within a few hours to 2 working days.

4. Refund amount

The refund amount is the paid value of the returned items as determined by our team. Once a refund is completed and the order is marked as REFUNDED, the returned items are restored to our stock and the payment for those items is reversed.

5. Timelines

• Inspection and approval: typically within 2–4 working days after pickup.
• Refund processing: typically within 3–7 working days after initiation for bank transfers, and faster for UPI.

6. Need a refund for a wrong or missing amount?

Contact our support team with your order number and refund details, and we will investigate and resolve it quickly.

Return Policy

We want you to be completely happy with every purchase. If something is not right, you can raise a return request for eligible products within the return window shown on each product page.

1. Who can request a return

• Only products marked as returnable on the product page are eligible for returns.
• Returns can only be requested for orders that have been successfully delivered. Orders that are still in transit, out for delivery, or not yet delivered cannot be returned.
• A return can only be requested once per order. If a return request already exists for your order, you cannot submit another one.

2. Return window

You must raise the return request within the return window (in days) shown on the product page, counting from the day your order is placed. If the return window has expired, the system will not accept the request and your request will be rejected with the message “Return window expired.”

3. How to raise a return

1. Log in to your account and go to My Orders.
2. Open the delivered order and click Request Return.
3. Select the reason for the return and, if needed, provide a detailed description.
4. Provide your refund details — a bank account (account holder name, account number, bank, branch and IFSC code) or a valid UPI ID.
5. For damages, broken, defective items or wrong product received, you must upload at least 3 and at most 5 clear photos as proof.
6. Submit the request. Our team will review it.

4. Damage proof requirement

If your reason relates to a damaged, broken, defective, or wrong product, you must upload between 3 and 5 clear photographs showing the issue. Requests without the required damage proof will not be accepted.

5. What happens after you request a return

• Pending — Your request has been submitted and is waiting for review.
• Under Review — Our team is checking your request, reason and proof.
• Approved — Your return has been approved and a courier pickup will be scheduled from your order's shipping address.
• Pickup Scheduled — Pickup date and the order's shipping address are confirmed with the courier.
• Pickup Completed — The item has been collected from you and is on its way back to us.
• Refund Initiated — Your refund has been initiated to the bank account or UPI ID you provided.
• Refund Completed — Your refund has been successfully processed.
• Closed / Completed — The return has been fully resolved.
• Rejected — The request could not be approved (for example, the return window expired, the item is not eligible, or proof was insufficient).

6. Pickup

• A courier pickup is arranged from the shipping address on your order.
• Please keep the item in its original packaging along with any tags and accessories.
• Keep the item unused and in its original condition for the pickup.

7. Items that cannot be returned

• Products that are not marked as returnable on the product page.
• Personalised or custom-printed items (name, number or uploaded design), unless delivered damaged or defective.
• Items already used, washed, or altered after delivery.
• Orders flagged as no-return for offline / special sales.

8. Need help?

If you have any questions about your return, contact our support team and we will be happy to assist you.